At Amazigh Rose, we value our customers' satisfaction and aim to provide exceptional products and service. If you have any concerns or complaints about your shopping experience or our products, we are here to assist you. Please read our complaints policy below to understand how we handle and resolve complaints:
- Contact Us:
- If you have a complaint, please contact us as soon as possible. We encourage you to reach out to us directly to discuss your concerns, as this allows us to address them promptly.
- Provide Details:
- To help us better understand and address your complaint, please provide as much detail as possible. Include your order number, a clear description of the issue, and any relevant photographs or documentation.
- Response Time:
- We aim to acknowledge your complaint within 24 hours of receiving it and provide you with an estimated timeline for resolution.
- Our team will thoroughly investigate your complaint, which may involve reviewing your order, corresponding with you, and assessing the issue.
- Once we have completed our investigation, we will provide you with our findings and a proposed resolution. This may include options for refunds, replacements, or other appropriate remedies.
- Customer Satisfaction:
- We are committed to addressing your complaint to your satisfaction. We will work closely with you to find a mutually agreeable solution.
- If you are not satisfied with our initial resolution or believe that your complaint requires further attention, you may request escalation, and your complaint will be reviewed at a higher level within our organization.
- We maintain records of all complaints and their resolutions to continuously improve our products and services.
- Your feedback is invaluable to us. We use the insights gained from complaints to make improvements to our processes and customer experience.
- Respect and Professionalism:
- We handle all complaints with the utmost respect and professionalism. We expect the same level of courtesy and respect from our customers when communicating with our team.
We are committed to addressing and resolving any issues you may encounter when shopping with us. Our goal is to ensure your complete satisfaction, and your feedback helps us achieve that.
If you have any questions or would like to raise a complaint, please contact us. We are here to assist you and look forward to serving you better.