Amazighrose Frequently Asked Questions

We're delighted to have you here, and we understand that you might have some questions. Our FAQ section is designed to provide you with answers to the most common queries about our products, ordering process, and more.

If you don't find the information you're looking for here, don't hesitate to reach out to us. We're here to ensure your shopping experience is as smooth and enjoyable as possible. Let's get started and address any questions or concerns you might have!


What is the shipping process at Amazighrose?

We offer both standard and express shipping options. Standard shipping typically takes 3-6 working days, while express shipping may take 2 business days. Please check your order for the actual estimated delivery date. See for more information about our Shipping policy

Do you ship worldwide?

Yes, we offer international shipping to various regions, so customers worldwide can enjoy our products.

How can I track my order after it's been shipped?

As soon as your order ships, we will send you a tracking number (if available). You can use this tracking number to monitor the progress of your package through the shipping carrier's website.

What should I know about customs and import duties?

Customers outside of Europe are responsible for any custom duties, taxes, or fees that may apply to their orders. These charges vary by country and are not included in the shipping cost.


How do I return my item?

You can find detailed information about our return policy in the "Return Policy" section on our website

What is the Right of Withdrawal?

If you are a European Union consumer, you have the right to withdraw from the contract within 14 days of receiving the goods. This allows you to return products within that timeframe. Please check our page Withdrawal policy for more information.

What is the return policy for international orders, and is it the same as for domestic orders?

Our return policy applies to both domestic and international orders. Please refer to our Return Policy for detailed information on the process.


Are the handmade items identical?

No, each handmade item is unique. These pieces are created with great care, and as a result, you may notice imperfections or irregularities. These should be appreciated as part of the beauty and originality of the item.

Why might I see imperfections in my handmade item?

Handmade items may have slight imperfections due to the nature of the crafting process. This can include variations in texture, color, or shape. These unique characteristics add to the item's charm and authenticity.

How can I be sure that the products I receive from Amazigh Rose are authentic and of high quality?

We take great care in curating and verifying the authenticity and quality of our products. Our direct relationships with artisans and suppliers ensure the highest standards. The imperfections in handmade items are not defects but rather the marks of craftsmanship. They contribute to the individuality and character of the item

Are there any special care instructions for maintaining the quality of the products I purchase from Amazigh Rose?

We provide care instructions with many of our products to help you maintain their quality. However, please feel free to contact us for specific care recommendations for your items.

What should I do if my order arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may involve sending a replacement or providing a refund.


What currency is your store in?

The currency will be shown in your local currency. Amazighrose works with the valuta EUR.

What payment options do you accept?

We accept credit and debit cards (Visa, MasterCard, American Express, Discover, Mollie payments, BK) See more on payment methods.

Are your payment transactions secure?

Yes, we prioritize the security of your payment information, and all transactions are encrypted and processed through secure payment gateways.